Originally Posted by
teammercAA
Hi all, long time lurker, short time poster. I've been a Delta FF for a while (7yrs) and travel often but not too often. I've been SM and GM since I started flying with Delta and have *generally* had a good experience. On a recent trip coming back from Greece, they lost my bags, I had a canceled flight, and I was served raw chicken at the new Skyclub at LGA. This all happened in a span on about 36hrs and needless to say, Delta really missed the mark -- pretty disappointing. I was advised by the SM help desk to submit a complain and I did --- for all three separate topics.
Now, the site says that they will "respond" within 30 days, and follow-up with a thorough response within 60. I received an automated email right after I submitted the complaints. So now I have a few questions:
1. Is the auto-response the "response within 30 days"? Or should I expect to receive an actual email from Delta?
2. What are other's experiences with complaints and how Delta handled their complaints?
For the past several years, I have found that any questions/issues I have written about have been responded to within two week, EXCEPT for baggage issues. I have had three baggage issues in the last several years, and two of them took around 60 days. You will receive an actual response from Delta , but be patient. They will respond!