Originally Posted by sydunipete

I have to cancel an award booking that is scheduled for tomorrow. (We just tested positive - but not PCR.)

The website cancel button doesn't work. The app cancel button doesn't work.

Three times I've tried the call centre and I get as far as trying to pay the cancellation fees and it bombs out. They say I need to call back in two hours once the problem has been fixed. I wait over 2 hours and try again with the same result.

I can't find an open sales office in time for the 12 hour cancellation window.

They tell me they've written a file note on my booking that I've tried to cancel.

Any suggestions? I guess at this stage my only option is to email the sales office that made the booking for me but unfortunately they don't open until with the 12 hour window.