After arriving at Cincinnati CVG Airport from an overnight layover at Toronto Pierson Intl through Air Canada, I waited for about 2 hours in baggage claim to find that my luggage had not made it through. I went to go make a claim at the airport’s Air Canada Baggage Claim desk, but I was not given any incident report number or any information for that matter. All of my information and the description of my luggage was taken down manually, with pen and paper. None of it was entered into their systems over the time I was still in the airport. I went to go double check, but they said they were unable to get me a number since it had not been processed. 3 days later, I have still not heard a word back from either Air Canada nor the Cincinnati CVG airport. I tried calling AC’s number, but I was left on hold in 3 hour increments for days on end. Whenever they picked up, they told me there was a form that was available on their website that did not require an Incident Report Number. I’m trying to fill out the Baggage Tracing Webform, but every form that I have come across needs that report number to submit it. Even if I try to call the Baggage Claim number, it refers me back to their website and the website takes me back to their number, so I’m sort of stuck in a loop. I’m leaving for a conference in a week and desperately need to see if my bags can come in time or not.

Any help would be greatly appreciated. Thank you.