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Thread: Why don't airlines have emergency contacts other than voice phone, for travelers?
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Old Jul 10, 2022 | 6:27 am
  #11  
moondog
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Originally Posted by lhrsfo
The only country I have travelled to in recent years that doesn't seem to use WhatsApp is the USA. And, in the USA, I've never seen any infrastructure to support temporary voice connectivity for tourists. That's why I have to have a US SIM as otherwise it's impossible there. I don't find that elsewhere.
WhatsApp is the current market leader (in terms of downloads), but we're only talking about 30% market share. Furthermore, in addition to North America, it has extremely low penetration in China, Japan, Korea, Taiwan, and Vietnam.

Fragmentation aside, a problem with relying on messaging apps for customer service is that new ones are constantly entering the fray.

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