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Thread: Abandoned Journey - Rebooking Options
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Old Jul 9, 2022 | 3:03 pm
  #8  
carrotjuice
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Originally Posted by BA refund helper
Contact centres have been able to rebook on LNER for at least a year now, maybe longer, when no flight option exists to get customers from or to London. The rebooking can be done in the existing PNR and eticket reissued.
Why then did the (uninformed?) agent tell the OP that "as the ticket was under airport control, there was nothing that could be done and [they] would need to go to the airport" before eventually a supervisor agreed to issue the LNER ticket?
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