Originally Posted by
G_CIVV
I was satisfied with this resolution but want to know what my rights are from here. My understanding is that I have the following options:
1. Claim a full refund for the ticket.
2. Rebook (on a different routing if applicable but with the same origin/destination) the itinerary within 14 days even if equivalent fare classes are not available
3. Rebook on the same routing beyond 14 days if the same fare classes are available
If I read Article 6 of the Regulations, certainly 1. above applies. Plus Right to Care. I'm not entirely convinved 2 or 3 applies unless you had persisted with the original trip, and in some situations it may be sensible for BA to send you home if the next possible flight is a week away. But that's not in the Regulation as such, so I see the options as being
- full refund and Right to Care or
- rebooking, and extended Right to Care until a flight had turned up.
From the way BA's has ticketeing then the first option is problematic and is handled by Customer Relations, thus well detached from the travel process, but actually I think they would pay the retund.
This is the first report I have seen of a contact centre, albeit GGL, offering an LNER ticket, did they book you a new PNR and give you a link to a special print area? I know this is a LHR offering, but it would be useful to know if people going the other direction can use this.