Originally Posted by cfischer

I might have the worst luck with the F hotline. Waited 10 mins earlier this week (calling the US number). Today I am calling around 6 p.m. (Germany) - 8 mins till someone clearly picks up (called the # in Germany), but the line remains silent (still connected). No hold music, no nothing. After waiting another 7-8 minutes I gave up. This is not what LH First should be like ...