Originally Posted by G_CIVV

I was travelling Newcastle-LHR-Montreal and due to a significant delay on the domestic leg, missed the onward connection to YUL.

There were no alternative options to get to YUL that day, so I asked to be booked back to my point of origin given that the purpose of the trip was now pointless.

Unfortunately, there were no seats available that evening back to Newcastle and absolutely nothing the next day, so I decided to book a hotel and call the GGL line the next morning.

I did so but was informed that as the ticket was under airport control, there was nothing that could be done and I would need to go to the airport. Having explained that I was 30 miles away (necessary in order not to bust the £200/night rule), a supervisor agreed to book me back to Newcastle by train (LNER)

I was satisfied with this resolution but want to know what my rights are from here. My understanding is that I have the following options:

1. Claim a full refund for the ticket.

2. Rebook (on a different routing if applicable but with the same origin/destination) the itinerary within 14 days even if equivalent fare classes are not available

3. Rebook on the same routing beyond 14 days if the same fare classes are available

The agent I spoke to said that they would seek advice but were 95pc certain that I would only be eligible for a pro-rata refund for the sectors not flown.

They also said that as I had already used the NCL-LHR and LHR-NCL “coupons” of the ticket, any re-arrangement would need to be a fresh booking but that I could use “credit” from the disrupted itinerary.

My current preference from the above is Option 3, but given time is not on my side, can anyone advise the best way of achieving this?