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Thread: SQ claims suitcase arrived in Singapore ahead after flight rebooked, lost suitcase
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Old Jul 8, 2022 | 9:59 am
  #30  
alamah
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Join Date: Jan 2018
Posts: 171
Originally Posted by MajulahMadooba
So is there any possible explanation why two separate Singapore Airlines Frankfurt (via Philippine call center) agents would say that the bag was in Singapore when it was not? Really incredulous where they got that information and why they would give it.

Also would appreciate if anyone knows how exactly to get the flight delay certificate from Lufthansa.
It might really just be that the agents were clueless.

To contact LH, try the contact form or call their hotline. You may also want to ask in the LH forum for more help.

Good luck!
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