I'll start by saying, i am very new to flying. This is my first international flight so please bare with me, i'm just trying to get any assistance i can, any direction is helpful. thank you.

I recently took a flight from EWR (Newark) to TLV (Tel Aviv) through United on June 28th, 2022. I did all of my check-in thru the app, and all went well in those regards, but when i landed in Israel, all of my digital information was gone and i hadn't received any Mileage Points. I flew "J" Fare Class for the first time, and traveled with another person whom did the same. After some research i found it could take a couple days for the Mileage points to update, but it's been longer than what the internet suggested.

I have all my information, all the proof that i did infact partake on this flight - confirmation number, eTicket, boarding pass, Visa, fare class, name, passport, everything i could possibly need, yet when i went to "Request Credit", it told me i was denied because i lacked information/didn't fill out all required fields, albeit i filled out all the fields listed. It was a direct flight, so I only went about it as 1 segment.

The flight is a round trip, my return trip is July 9th - July 10th.

Basically what i'm asking is... what is the best course of action... Do I talk directly with United at the airport about it? am i requesting my points in the wrong place? any links that would assist me? otherwise i will just speak with a representative at the airport about it, i'm just confused as to what i'm doing wrong, albeit i am very new to this.

thank you for your patience, any answers before tomorrow night would be great...