Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,745
Definitely SQ should and is able to fix this to the OPs satisfaction. The information shared by various agents is plain rubbish. It is not like OP desires a change of flights for own convenience or so, it is a rebooking due to operational changes by SQ
With that, several more options become available to the agents to reaccommodate the pax on flights that may not have the same fare bucket or such open any longer. They just need to know what they are doing which sounds like the ones handling this so far do not have the right understanding.
As others said, OP should not accept any changes that require to pay any fee or fare difference. Get supervisor or such involved if the CS is not able or try to call again and get someone else who may have a clue actually.
Last edited by demue; Jul 7, 2022 at 2:27 am