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Old Jul 6, 2022 | 2:28 am
  #1431  
HadesNL
20 Nights
40 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Jan 2011
Location: AMS+IAH
Programs: LH: Lifetime SEN *G|| IHG: Dia+RA InnerC
Posts: 5,583
Some data from email correspondence with the hotel

As a stressed out independent executive, i wish to avoid all uncertainty and see if the hotel can underpromise and overdeliver to exceed expectations. I have emailed them for the upcoming booking and this is what i learned:

- surprisingly the English level in the email is now quite excellent (from congierge + reservations department)

- my classic room Twin is upgraded to a club Twin room
(From their tone in the email, i think they could have upgraded me to duplex
but because i stressed out i needed a Twin bed they left it at at Club Twin because duplex does not have a Twin bed / think in my stayprofile it says no stairs when booking twin beds)

- my reservation changed from "classic Twin" to name "2 single beds Premium Room garden view + club access"

- i get as RA the promised Club Lounge access

- pillow menu is still there

- depending on publication, it is still possible to get an issue of Indonesian Tatler delivered to the room (OMG: to see the fab rich)

- because Spa Uluwatu is being reburbished, i could get confirmation that massages at the bale (tower) at the pool is still possible

- as demue said : hotel's airport transfer is priced at IDR 330.000 nett for a Hiyunda van

- hotel acts now as intermediar for booking the arrival/departure expedited VIP service called "Joumpa"
i googled it and is the true official daughter of "Gapura Angkasa" the operator of Indonesian airports across the archipelago
hotel confirmed that:
- i'll be met at the aircraft
- we skip document and vaccination formalities
(i was requested to send this to the hotel congierge who forwarded it to Joumpa VIP, they process these in advance for arrival)
(Why i am pleased: https://loyaltylobby.com/2022/05/22/...i-in-may-2022/)
- to go directly to Visa upon arrival counter to pay
- then to Immigration counter - the first one that is available/free
- through customs
- handed over to hotel representative and guided to transport to hotel
* it seems one most pay for this service at the airport in IDR (- ATM at airport are available to allow for this i was told)
(Hotel can't charge it to the room citing temporary restrictions but may return in the future)
* you can book the expedited VIP Joumpa service on your own
but i chose to let the hotel handle it
so that there is seamless connection between them, the Joumpa service and the transfer service to the hotel

Hope this is informative for the future visitors
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