They reinstated the card, but they didn’t charge the AF again, which had been refunded.
They opened a case, but refused to reinstate the points.
I have since asked them to open another case and to charge the AF again, so that everything will be as before, so that I have a better argument for having the points redeposited as well.
That case is still being worked on, but I’m not holding my breath… Didn’t see any other DPs for this either. Guess I should be lucky that they didn’t shut me down completely.