We applied for our baby 14 months and 2 days ago now. Last time I called 877-227-5511 almost 2 months ago the agent wouldn't help, said keep waiting. Today I tried again. Greeting still says 12 to 14 months for Nexus. I got a very nice agent who opened our account. He said they are processing in the 10-12 month range and since we've been over 14 months, he would escalate our application. He sent me a confirmation email that stated "Current wait time for resolution is 3-6 weeks." So may still have some waiting time for that conditional approval, but hopefully soon. Anyone still waiting over 14 months, highly recommend calling the number. Wait time was around 45 min, but they answered after 35 min.