Flew Sunday YVR-YUL-YHZ, SE-MM paid J, spouse and son reward J. Two suitcases checked in and tagged to my PNR. Super lucky with our flights - YVR-YUL wide body first flight of day, so not surprising roughly on time departure and made up time for on-time arrival. YUL-YHZ on A220. Lucky that original equipment due in from Miami but super late swapped for cancelled La Guardia equipment. YHZ flight thus on time. Arrive YHZ on time 9:20 pm but no bags after an hour. Total zoo. Baggage office pleasant but pro forma. Informed that bags were loaded on YHZ flight in YUL but then unloaded. Unclear why, and on-site concierge closed for evening.

Call in to concierge line. Wait 30 minutes. Once through, Judith was great. Initiated priority search etc. Next morning bags arrive YHZ 10 am, delivered to hotel around 1 pm. Given the sea of bags in arrivals area, glad I had access to concierge service by phone.