Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,164
I do think it depends on the staff on duty and I suspect that by now staff are so fed up that this affects their motivation or even ability to cope. When my LHR-PHL sector of LHR-PHL-JAX was delayed by 6 hours in March it was no problem for CCR staff to book us an alternative connection PHL-ATL-JAX on DL. The overnight in PHL, however, at a cheap motel 45 minutes from the airport was not suitable for passengers of any class of travel.