FlyerTalk Forums - View Single Post - E-rewards [Master Thread]

Jul 4, 2022 | 8:07 am

#4690

randix

Join Date: Apr 2002

Location: Las Vegas

Posts: 1,293

Not my question...

Quote:

Originally Posted by lililolo

Has anyone had issues lately with Hertz redemptions in particular getting posted?

I redeemed Hertz points awhile back and found it completely useless. I regretted wasting my ereward dollars on Hertz, never again.

I tried to use my hertz points for a rental multiple times and never successful. Then I stopped bother and a few months ago I checked the account, my 3913 points were gone. I called Hertz and I was told the points were forfeited because of inactivity. They claimed they sent me an email notification which I never received. I was then told if I want the points to be reinstated, I need to make a rental. Hertz rental is always on a high side, its customer service is not quite there and I heard quite a few horror stories about their rentals.

So, I guess I am just letting it go, 3000 some points down the drain.

I didn't ask if the Hertz redemption was a good idea or not, I simply asked if anyone has had issues in the past week or so, getting it successfully fulfilled (after initially successfully getting an e-rewards confirmation, a day or so later my points that I had redeemed for it, are credited back to my e-rew account, with a notation by my reward redemption that it "failed"--I have successfully redeemed e-rew points for Hertz a zillion times over the years)--and, I have no issue making any other redemptions for airlines, etc.). And yes, I accurately entered my Hertz gold number. Was wondering if Hertz was causing the issue (they do have a history of having a lousy working website which I was wondering might be causing the problem all of a sudden...

And since I'm here, and notwithstanding your experience:

1. I find the e-rewards redemption for Hertz of good value, especially so as rates have soared for rental cars
2. If you can't redeem on Hertz's website or phone app, I find calling them results in availability. You also need to be aware of their blackout dates.
3. You shouldn't be relying on Hertz (or any airline, hotel) to pro-actively tell you when your miles/points expire, use a site like awardwallet or similar, or put an entry on your personal calendar to check the status every 6 months or so
4. And finally, notwithstanding your experience, I find Hertz to be the lowest in price, especially on off-airport rentals. A site like autoslash even makes the prices better, especially if you are a AAA member

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