Originally Posted by
Xandrios
My guess is that AF is simply unaware. App and website development are likely outsourced (AF isn't an IT company..) and external companies are less inclined to 'monitor for issues' unless specifically directed to do so. SLA's and other service agreements typically all depend on the customer (AF) making the contractor aware of an issue, after which there is a specific amount of time for them to resolve the problem.
I got involved with AF's app developers maybe 5 years ago and it was definitely AF IT people. Ditto for KLM. They actually do have a significant IT department. I don't think they outsource very much, but things could have changed with the pandemic.
As for the current AF app bugs, they just now pushed out a bug fix release 13.0.1 as 13.0 had a lot of bugs reported. They didn't seem to do a good job of beta testing. I know some of us used to be beta testers, but I haven't been asked to help out in years.