Originally Posted by
binman
absolutely right, it’s the wanton disregard for the regulations that is most irritating. I’d go further and say it is corporate policy to deliberately mislead and dissemble. My February disruption was a similar experience and I found a simple threat of MCOL was sufficient.
agreed. the first and only disruption i had the other month got back an "its not our fault" so when i responded for clarity since i needed to take this to CEDR or MCOL did get a response that my entitlement compensation was on its way.
either BA has woefully undertrained staff w respect to EU261 or it is a management directive to mislead and misdirect consumers.