Originally Posted by
docdee
I had to go to MCOL to claim the cost of Swiss flights after a last minute cancellation of our return from GVA to LHR in Feb half term, they have now agreed to refund the flight cost just before a court date was set. Haven't had the money yet nor acknowledgement that they will now refund the remaining 3 tickets. We may end up doing another 3 individual MCOL claims. The issues aren't just the disruption to flights this year but the very poor way disruptions are handled and wanton disregard for the EU/UK261 rules.
absolutely right, it’s the wanton disregard for the regulations that is most irritating. I’d go further and say it is corporate policy to deliberately mislead and dissemble. My February disruption was a similar experience and I found a simple threat of MCOL was sufficient.