Originally Posted by BA refund helper

It seems one of the You First team in Manchester called you earlier but didn't reach you, and then following your message i asked one of the team to give you a ring to advise on next steps on this. We should get the refund quote in the next 24hrs or so for you. Again, apologies for the difficult time you have had this week.

(following the telephony upgrade last year, all calls from NCL/MAN now show as an 0121... BHX number, just to reassure those who think the contact centres are expanding south!)