Originally Posted by corporate-wage-slave

You sent it a clear instruction (I presume) and BA have registered it even if the YF lady couldn't find it. It's dated before your return to the USA. So if BA no-show it, then ultimately it's BA's problem not yours, other than you will presumably benefit from 40 TPs and a few Avios when the refund is calculated. I can see that needing the back office to do the calculation. It was clearly beyond the skills of the person you were dealing with, and I suspect the ticket was in a mess by now, hence someone else will need to look at it. But having made the declsion you are ok, BA's own conditions of carriage allow a refund after 5 hours of delay so it's not even controversial.