Originally Posted by
alany611
Well, my fiancée tried to get them to check through to BKK and they said they couldn't because she isn't platinum status. I wasn't there, but my fiancée is soft spoken and I feel like they took advantage of her not pushing the issue so they wouldn't have to do a little more work. In all of my research about checking luggage through I've never seen status getting mentioned except for cases where they went way above and beyond the policy.
Please have her contact United after the flight to complain. There’s absolutely no requirement to be Platinum in order to check through onto a separate ticket.