Originally Posted by
alex67500
We tend to forget that people come here when the process doesn't work, so we hear more moans than thanks.
In customer service someone told me a happy customer will tell 1 friend, a disgruntled one will tell the world.
This is very true. No-one notices when things happen as they should but they sure spot the problems when it all goes pear-shaped.
I suppose it's a case of "no news is good news". If people aren't complaining then you're doing something right
