I have a similar issue last week at Istanbul business check in and business lounge, both locations told me they cannot touch the booking, even at the last, there was IROP, asking the reprotection, the agents were so dumb, business ticket can be only be reprotected to a business seat, which is not going to depart until 3 days after, even I am willing to take Economy. I want to speak to their managers, they only laugh 😃 at me. Spoke to Aeroplan, even when spoke to their supervisor at travel ops, after being on hold for 2 hours and I am only being told, if you cannot travel, we can offer you a particial refund, what a joke. How about my cost for accommodation and such? Turkish ground agents, avoid at all cost , " you know my English is no good", with strong Turkish accent. OMG How about revenue ticket reprotection? Only being told they will only buy revenue seats only when there is an Air Canada SKCH or IROP took place, otherwise, no. Good luck, I believe you might have an old itinerary which you booked under the old system.




QUOTE=grlmopz;34381584]There is a massive festival in Mongolia, so revenue tickets from IST-UBN are completely sold out on my date (on both Turkish and MIAT).

I did talk to a manager, who attempted to find another routing, and was unable to do so. (Presumably, she onlya looked for an award routing; there certainly did not seem to be any interest in securing a revenue ticket for me.) I have no confidence that Aeroplan is willing to solve this problem for me.

The Aeroplan ticketing department did reach out directly to Turkish while I was on hold. Turkish told them to instruct me to hit the "confirm" button within my Turkish record. I relayed that the "confirm" button was not present, but no attempt was made to reconnect with Turkish thereafter.[/QUOTE]