Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,454
When lounge staff were airline employees, it was easier to authorize overtime and keep lounges open in the event of flight delays. Now that nearly all are vendor employees, their company is unlikely to pay OT in the event of United-operated flight delays.