To speak to a rep about App Status- I found 866 710-2688 to be somewhat helpful. They at least could see when I sent in documentation and if it was received. I will add this has still been a very painful process applied 5/17, two faxes later, still no final decision. The 2nd fax was sent 6/20, today is 6/27, so still within the 7-10 biz days it takes them to do anything. I called this # at 8am Eastern and got right through...once. But don't call before 8 as they are closed.