Originally Posted by
manstein58
EWR is a total clown show. All that is missing is the little car.
EWR/LIS 64 scheduled push back yesterday 2035; actual 2 hours later because UA could not put the aircraft on the gate (C98 for a Dreamliner???). Traffic on way out, long, long wait, MX issue so back to Gate 123 after another long wait for traffic-an hour; no one at gate to operate jetway, another 30 minutes. Told to deplane at 2:00a.m; two overwhelmed GA's there with no instructions. Called GS line, no help there-said nothing to be done until flight is CX. They had no info. Pilot comes out about 3:00 and tells everyone CX. GA then tells everyone to go to C90 to rebook; tried to get luggage, was refused. Got home by 5:00am. Joke
Sounds like us the other night. They actively tried to discourage us from getting our bags, but I refused to go without them. I didn't trust them to reroute them. So we waited two hours for those and finally got home at 4:30AM having been at EWR since 4:15PM.
Our cx was first a water issue, then an ac issue, then crew over flight hours. I felt worse for the families with little children who were just **done** and the elderly folks who were having mobility issues. C90 was a joke, we didn't even go, just sat at the gate until I got through by phone.
I understand these things happen, but when you look around and they are happening at every gate, every night, something is badly wrong. Last night's 9PM didn't leave until around 2:30AM. That's a lot of time sat in an airport.
Originally Posted by
Raymoland
We are discovering that during IROPS being in a premium seat is more of a problem than it is a benefit.
Yep, I can agree on this. I thought I was doing a smart thing, back in Feb, booking this so we could grab a bit of sleep before our connecting flight and rental car journey on the left side of the road (which I can do, but I can do better with a bit of sleep). But no.
If the guy had leveled with me on the phone and said "I can't get you in anything in PP until _____ but you can take Economy on Monday" I'd have gone with today's plan. But thinking I was getting PP And then finding out in the app was not nice.
I'm going to battle them out for a proper refund of the gap between Economy and PPx4 when (if?!) I get the trip completed. They have a nice taxi bill for us to get home that morning to refund us too.
Originally Posted by
jsloan
I didn't understand this part in your original message. Was there a flight change to the return that invalidated your P+ seats? Or did you try to get UA to give free P+ on the return to make up for missing it on the outbound (which is creative, but not really the way things work)..
Yes, we were P+ on the way out only. So I argued that if we paid for 3 flights and 1 was P+, they should still provide 1 that's P+. Going on their site to buy new tickets showed 4 available for the return journey in P+, but they refused. I just don't have it in me to continue.
Hanging over all this is the knowledge that our return journey starts at LHR so that will be a joyous odyssey of queues and aggravation and lost luggage and no AC that works to perfectly compliment our experience so far!