Originally Posted by
stelly
...
The people we speak to on the phone seem entirely unmoved that you work all year to afford these "luxuries" and then they renege on them with no consequence. It makes the customer service we used to get from BA (lacklustre at best) seem warm and fuzzy, lol. ....
Not excusing poor service but given the long string of weather issues and the crew / aircraft capacity issues, this has been a difficulty past month or two for airline phone agents across the industry.
BTW, reports in the BA forum are no better
Travelers endure another weekend of mass flight cancellations across America (yahoo.com)