Originally Posted by exigence

I've read through the Amex and Chase / Visa Infinite concierge threads at length here. Spotty success records, for sure.

Years ago, I know Amex was serviced by Circles for their concierge services. I think I read that they went to Aspire some years back, and I don't know with certainty what Visa's workflow is for Infinite cards.

Citi Prestige went from Ten to Aspire years ago, per a thread here.

The JPM concierge page cites Aspire also.

The above DPs, and a few others elsewhere given such a low-volume card, speak overall highly for the JPMR concierge, much more so for "just" Visa Infinite services which this card is, and typically more so than Amex.

For those with personal or industry knowledge, this all makes me curious: is it that JPM has essentially a higher level of service with Aspire for the JPMR, akin to Amex having specialized Centurion concierges beyond the Platinum concierge service (formerly an individual, now a specific team)? And what sorts of concierge/travel services are truly kept in house, if any, given the nature of the card?