Originally Posted by
KARFA
However, the caveat is if rebooking and you were in U, P, G, and X, you can only rebook on to IB if at least one of those four is available.
That's how I also read it first time around, but I've had it confirmed by BA that it means "can only use U/P/G/X if the original ticket was already in U/P/G/X, rather than vice versa". How individual agents interpret it though...
Originally Posted by
corporate-wage-slave
I've been told that contact centre staff have been asked to avoid BA Avios to IB since some robot in Madrid is in the habit of cancelling tickets overnight, which then causes obvious problems the next day. On the basis that passengers want a solution rather than a new problem then it's best to stick to stuff that works.
That's because agents need to add a specific keyword to Avios bookings on IB, which gets added in automatically if the booking is made from scratch on IB, but needs to be entered manually if not.