I'm currently enjoying a seven night stay at this property. I used my points for the entire stay and was advised at check-in that as i was using points, breakfast would NOT be included so I took the option to have breakfast as my Titanium "welcome gift". I was very disappointed that despite using seven nights "suite upgrade vouchers" I had only been "upgraded" to a deluxe room! I was told by the Front Desk Manager that their deluxe rooms were the same as "premium rooms" and that was within the terms of the suite upgrade. In the end they agreed to refund the seven nights vouchers. The deluxe room was nice enough with a balcony and sea view.

Oh yes, I am a Brit!