I guess welcome emails aren't always generic :-)

​​​​​​"As a loyal Globalist I want to give you the best available room which is an executive suite with an amazing view of the runway. Please let me know if you had something else in mind.What is your anticipated ETA so our housekeeping team can ensure your room is perfect by the time you arrive? We will also make sure your minibar is emptied prior to your arrival. If there is anything you may require for your room, please do not hesitate to mention it."