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Old Jun 24, 2022 | 3:21 pm
  #599  
OneWorldSapphire
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Join Date: Jun 2013
Location: LAX
Programs: AAdvantage Platinum, Alitalia Freccia Alata
Posts: 249
I have contacted YouFirst multiple times for the menu for my early-July DFW-LHR flight. I've been given various responses, some of which are plain wrong: a) we never have those here so check BA.com for them (obviously false); b) your flight has no menu (obviously false); c) menus only come out at the start of the month in which the flight takes place so try again July 1; d) we have no idea what you are asking for (unhelpful). The only response that seemed sensible was option (c). I explained to the agent who gave this reply that it seemed as if people here are getting them 30-days out and the reply was rather cheeky: 'it may work out for someone who calls June 1 for a flight June 30 that it would be 30 days'. Is there a change from July, am I getting horribly misinformed agents, or is it true that menus only appear for YouFirst at the start of the month for flights that same month (meaning someone who flies on the first day of the month would never be able to see their menu ahead of time)? I tried emailing them, hoping to get a more informed agent, but it was radio silence.
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