Originally Posted by
MSPeconomist
If the OP were being charged in dollars for the "no show" rather than paying the penalty in points, would the hotel be able to waive the charge?
yes, definitely. The hotel can waive the charge
it happened to me 3 times in the past years and no one Hotel charged me anything
I believe it depends only from the part of the world where the hotel is located and / or the attitude they have for customer satisfaction (and often these 2 things are strictly correlated)