Originally Posted by
Will100
Much appreciated. Submitted a claim this morning so will see how it plays out.
Shame as I feel this could be dealt with pretty easily and I have not tried to claim an excess amount (£180) when others may have tried to recoup the cost of a full replacement.
As a data point BA settled my claim today (23 June), complaint submitted 8 April.
To their credit they have paid up and proactively made a goodwill Avios top up. Overall happy, in the end.