Originally Posted by
Pilot37
Just for closure, chatted to a few very helpful AA agents today who ultimately passed me across to the AA.com team who also run the app. They could see their system fell over while processing the upgrade and honoured the offer on the phone for me. Great service from all the agents I spoke with today and they wrapped up the call with a very satisfied customer.
Pilot37
This is awesome to hear! Glad it worked out for you.