Originally Posted by Lux Flyer

Might not have an IT security line per se, but I do know they have an email direct to corporate security who would probably look into this if an agent came to them saying a passenger was quoting internal information from the PNR (and eventually get it back to IT to shut this down). Of course, I fear it's not a matter of if that will happen, but when



Calling MPSC means little for expecting it to be better, given a large amount of it is staff off-shore, especially at certain times of day. Whereas in reservations/premier/global services they staff with US based agents around the clock (and supplement with off-shore agents), there are times of the day when MPSC is only off shore agents (ie US-based MPSC agents have certain times of day that simply aren't included in their bid). I've had reservations agents even mention being frustrated with MPSC when they have to call them, because they don't comprehend it is a UA employee calling to get something fixed and instead treat them like they are the MP customer. I'm not sure of the exact time, but I'm pretty sure I've been told 8pm central is when all the US-based agents are done staffing MPSC for the day, not sure what time US-based agents resume taking calls in the morning.