New to Business Extra. Signed up for it in October 2021, was approved, but never realized I had to add my Business Extra number to bookings, which I am doing going forward.

I read on the website that I can request credit for flights going back up to a year, so I used the "missing flight" form on the BE website to try a flight from 10/08/21.

I received a response on that flight within a day or two. The flight was denied any points.

Disq. Reason: Ineligible for Base Points

Rejected: Coupon disqualified

Details about the flight:

Method: Fare

Business (J)

Round trip

Anyone know what I may have done wrong?