Originally Posted by
FFlash
I dont think they even understand that much of the program they would be comparing and understand user benefits against competition, honestly.
During the previous round of enhancement, I had some discussions with AX, along the lines
- "why do you devalue the MR system?"
- "but you get 4 free lounge visits!"
- "I get those with my airline Plat cards, so this is useless for me"
- "Well, our cards are meant for people who travel rather regularly and appreciate the lounges"
At this point I just gave up