Originally Posted by
nicolas75
What is your IHG Rewards Club status?
Diamond Inner Circle Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.
Which room did you book and which upgrade did you receive?
Booked cheapest rate and received One King One Bedroom Suite Living Area
...
(snipped)
I think I was there the day after you (one night stay 19JUN). Thanks for the tip about the ice cream at breakfast!
I think they could do more to highlight the fact the Club Lounge is closed, rather than just letting people book rooms offering Club Intercon and telling them when they check in that there's no actual lounge available.
In the app for my stay there's a section called 'Explore your stay', where it specifically mentions access to the club lounge, alongside a picture of the lounge itself. There's no info to indicate that the lounge is closed.
When I showed this at the FD they just shrugged their shoulders and offered me a 40 EUR credit (for a room that cost 55 EUR more than the standard room I would otherwise have booked)
And on the home page on the website at the top: "Host your clients in our elegant 19th-floor boardrooms, then treat them to a drink in our chic Bloom Lounge or
the exclusive Club InterContinental. "