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Thread: Avis Billing Error - Agent not able to resolve
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Old Jun 20, 2022 | 11:22 am
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guv1976
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Originally Posted by acader
I rented a car in SFO and returned in LAX for a prepaid amount of approx $530. Picked up and returned at approx the same time (6/17 and 6/17) as I made the reservation. But my bill shows AD DY 10@$193.97. Clearly this is a mistake on Avis' part. When I called Avis, they are not able to resolve this mistake. I have disputed the charge on my credit card. Any other suggestions on how to go about getting a resolution?
That does not look like a bill to me, because it uses the terms "Estimated charges," and "Estimated total." Did you not receive a printed receipt when you turned the car in at LAX?

These days, it seems very risky to return a rental car without receiving a printed receipt before leaving the return location.

I'm assuming that you are seeing actual charges -- and not just "authorizations" -- on your credit card, correct?
Last edited by guv1976; Jun 20, 2022 at 11:51 am
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