Originally Posted by
SK AAR
Yes MyTrip= GoToGate,
Your experience mirrors mine. I had MyTrip ticket to Brazil in Feb 2021 with TAP which was cancelled by TAP due to Covid. I called TAP and the ticket was put on hold future (invol) rebooking. When I called TAP earlier this year to rebook the ticket, I got a nasty surprise when TAP informed me that MyTrip had requested the tickert to be refunded and TAP could not rebook because the ticket had been refunded. Needless to state that I had not requested this or been informed by MyTrip nor received any refund. Now I'm waiting for the refund from MyTrip but who knows if and when I will get the money back.
This case is clear, since you have not requested a refund, the OTA had no mandate to do so.
The airline did not ask for your written approval from the OTA, so the operating carrier still has to refund you directly.
Will they do so, absolutely not.
But by law they have to.
Here is an example of a court case in Germany where the op carrier hat do refund the pax directly even thou they refunded to the CC that was the form of payment:
https://www.drboese.de/blog/ag-berli...ochmal-zahlen/
Use google translate.