FlyerTalk Forums - View Single Post - [PREM FARE GONE] Mad-scl biz $280 return
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Old Jun 19, 2022 | 11:55 pm
  #736  
kng86
 
Join Date: Apr 2016
Posts: 15
1. Called Priceline (again) and the agent said, Latam canceled one leg (LIM-SCL) but both the MAD-SCL and SCL-MAD are still confirmed. But because Latam made changes to the booking directly, Priceline cannot make any more changes. He asked me to call the airline (Latam).

2. I called Latam - the agent told me that based on the notes, Iberia asked them to cancel the flights, and in my booking, all flights are canceled (all 3 legs). But since I booked it on Priceline, I need to call the agent (Priceline) to ask them for the next options, cause he didnt have control over my reservation. I told him Priceline told me to call the airline because the airline made changes to my booking directly hence Priceline did not have anymore control over my reservation. And then he went on ranting for a few minutes about how the travel agents will just say anything to not provide the service to their customer.. bla bla bla.. it's not my fault but it's the travel agent... bla bla bla, lol.

3. I called IB - and IB said my booking is confirmed and nothing changed, and because I booked it with a travel agent, so I should call them if I need any other services He was able to re-read all the legs in my itinerary to me.

Maybe that's how they get back at us - make us go round in circles calling all parties and no one is able to do anything about our (probably soon to be canceled) flights lol...
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