Originally Posted by
ElevatorEnthusiast
Glad to hear that suite upgrades for Elites are possible! This thread had made me assume they were not.
In reality, they are not easily attained. The actual number of Balcony suites is very low and they get a huge amount of elites there, with current demand also being very high in general. I did get upgraded for my last night to a Balcony suite (ironically it was a Premier based on the floor number), which was after I had a discussion with a senior manager - this discussion also yielded insights into their upgrade process and elite numbers. Unfortunately I dealt with an unpleasant junior manager at check in and my email to their boss got lost in the ether - when the boss got my email from another source, they reacted very well and service recovery was solid. The suite was a very nice junior suite.
As an aside, I didn’t like that the Premier Balcony room we initially inhabited had an interconnecting door, especially as it was so small. Something to be aware of - I know it doesn’t bother some people but I’ve had bad experiences with these doors and noise at other hotels.