Originally Posted by
callahana
My parents flew on the delayed Iberia-operated BA483 BCN-LHR last night 18/6 with an overnight connection to KEF on the BA800 today (19/6).
Shortly before boarding in BCN they received a cancellation notice for BA800.
BA has rebooked them on the BA800 on 21/6 but told they would only cover the cost of 1 night in a hotel... strange as their new flight is in 2 days.
I am assuming they are eligible for EC261/2004 compensation as well as being able to claim reasonable expenses (meals, hotel etc) - is that correct?
BA are responsible for all necessary hotel nights plus subsistence and transport to and from the hotel. Depending on the reason for cancellation, compensation is also due. They may also be able to change their return date to allow them to enjoy their trip at the planned duration.