Originally Posted by Mhyduchak

Was lucky to only experience 30 min delays on my business travels yesterday but the IT and customer service of DL was the biggest eye-opener.

I always track the inbound aircraft for my flight (both in the DL app and on FlightAware since it can change) and in both legs yesterday, those aircraft arrived 10 mins before my scheduled boarding time. Of course I enjoyed another 30 mins in the lounge while they deplaned and cleaned. No update in the app, flight still said on-time. Got to the very full gate and even the board still said on time even though there was only 5 mins to that originally posted departure time! Talked to some folks there and found that the GAs hadn't made a single announcement. Just tell people what is going on and everyone will be better off.