^ka there a current glitch or something that tickets go on hold for a while?
same thing happened to me trying to redeem miles for an award ticket with Iberia.
ExP, fast answering but the agent had trouble, she could see there was an award space for my itinerary but when trying to book it, it would give her an error.
She called Iberia and they said it was AA’s side that was producing the error. Her management team then told her it was IB, she called IB back and they gave her some steps to do. Finally with that the ticket was “booked” but on hold/request. All this took about an hour, not really AA’s fault and thankful for the agent that knew how to handle it. Ticket was finally confirmed about 24 hours later.