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Thread: AMS reducing flights for most of July
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Old Jun 17, 2022 | 4:37 pm
  #17  
manacit
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Join Date: Jun 2015
Location: Seattle
Programs: DL DM; Hyatt Globalist; etc
Posts: 540
Originally Posted by jamesteroh
Just make sure to HUCA if your flight is cancelled or changed if you aren't satisfied with what the first agent tells you. Worked out great for me since I wanted on the non-stop anyway. I can also use the Virgin upper class security and virgin lounge this way as well.
The decline of good CS is sad. Had a YVR-AMS-DXB on KL metal (booked/ticketed via DL so I could use GUCs) get cancelled a few years back. Got a proactive call from a DL rep rebooking me SEA-AMS-DXB (my preferred routing) in D1, along with a $1,200/pax e-credit. Took 20 minutes on the phone, and the rep was happy that he could get me on a better routing.

Today you'd be lucky to get someone to put you on hold for a supervisor in three hours.
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