Originally Posted by
jsloan
I can confirm that as recently as last week, I was able to get FFC for a flight change despite the 'residual is forfeit' language. In my case, I cancelled the trip, which generated an FFC, and then I started from scratch and added that same FFC during the booking process.
They're enforcing the "residual is forfeit" rule for most travel agency-issued tickets and seem to be just waiving the rule for directly-booked tickets. It's pretty obnoxious.